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Frequently Asked Questions About Kidarooz
- Before Starting Out
- First Trips
- Features
- Set-up
- Bicycle Trailering and Turning
Right
- Safety
- Warranty
- Tires and Tubes
- The Company
- Where to Buy
- Care and Capacities
For Kidarooz Fast-Fact
Specs, Click
here to view.
All information below is supplemental
to the Owner’s
Manual, which has complete, step-by-step instructions with
photos. Click to view.
1. Before Starting Out
Q: What is the recommended age range for a Kidarooz?
A: From approximately 6 months to approximately
4 years old.
Q: In what configurations can the Kidarooz be used?
A: Your Kidarooz can be used as a stroller or cycling trailer.
Q: How is this done?
A: A pivoting
stroller wheel assembly is added to the carrier when used as a stroller. To use the carrier as a cycling trailer the pivoting stroller wheel is removed and a trailer arm is added. Both are included and no tools are
needed to convert from one to another.
Q: How quickly may one switch between different modes?
A: Each switch
takes less than a minute. Kidarooz uses simple locking-snap pins,
so no tools are needed.
Q: What age should our child be, to use a Kidarooz
in STROLLER mode?
A: Approximately 6 months old. Your child
needs to be able to sit upright unassisted, or have approval
from your doctor.
Q: What age should our child be, to use a Kidarooz
in CYCLING mode?
A: Approximately 12 months old. Your
child needs to be able to wear a helmet that fits well, or have
approval from your doctor. You can purchase a child bike helmet
from a local bike store or sporting goods store.
Q: I would like to see a Kidarooz Owner’s Manual.
How may I view or print one?
A: It is
available in pdf form for easy viewing, saving or printing. Click
here to view. Hint: You can easily zoom into the photos for
a better view!
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2. First Trips
Q: What are some of the warnings to be aware of before
heading out for the first time?
A: Here is a sample of warnings from the Kidarooz owners manual. For the full list Click here to View.
- Do not exceed the maximum weight capacity of 100 lbs / 45 kg including passengers and cargo.
- When a single child is being transported, seat them in the center.
- Never use a trailer/stroller if it is damaged.
- Passengers must always use seat belts and wear a CPSC or CE approved helmet
- Ride with caution. Never exceed 10 mph and slow down to less than 3 mph around corners and on rough roads.
- Have your bike safety inspected before attaching and using the trailer.
- Inflate tire to within the range shown on the tires sidewall.
- Using the trailer changes the stability, braking requirements and riding characteristic of your bike.
- The trailer is wide. Allow extra clearance near curbs, signs. parked cars and other obstacles.
- Always use the safety flag for increased visibility.
- Never use the trailer at night without adequate lighting.
- Obey all local legal requirements
- Before each ride ensure the trailer does not interfere with braking, pedaling or steering the bike.
- Install a rearview mirror on your bike to check on children in the trailer.
- Use extreme caution when turning on uneven pavement, and going downhill. Avoid steep hills as you could lose control of the trailer.
- Never remove protective canopy when pulling children in the trailer.
- Do not ride over curbs. Avoid bumps and holes. Always signal your turns
- Be aware of exposure hazards such as wind chill and heat exhaustion by less active trailer passengers.
- Always use the safety wrist strap when pushing children in the stroller mode.
- Always engage both parking brakes when stopped.
- Never in-line skate with this stroller as it was not designed for this use.
- Never climb or descend stairs with the stroller.
Q: May a child sit in the middle position
of the bench seat in the Kidarooz?
A: Yes. The seatbelts
are easily rearranged to accommodate this. See the Owner’s
Manual. Click here
to view.
Q: Should the weather cover be raised or lowered?
A: When used as
a stroller, you can decide. When used as a bike trailer, at least
the mesh cover should be lowered to prevent debris from the bikes tires entering the child compartment.
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3. Features
Q: Is the Kidarooz easy to fold??
A: Yes. One the carrier is empty it takes only 10-20 seconds.
Q: Are the wheels easy to remove from the Kidarroz?
A: Yes. Removal takes mere seconds. Just push
the black button in the center of the wheel, and pull it off. To attach: line up the axle shaft to the axle and push in while holding in the black button on the wheel.
Give the wheel a tug to insure the wheel is firmly attached.
Q: Is there a jogging attachment available?
A: No.
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4. Set-up
Q: Is there assembly required?
A: Yes, once out
of the box and the packaging materials are removed, a Kidarooz
easily unfolds, wheels are quickly attached and the handlebars
slide right in. Just once, before the initial use, the front
bumper needs to be installed with the included tools: a 4mm
Allen key and an 11 mm open-end wrench. It takes about five minutes.
Q: What are some hints to make the bumper
installation as easy as possible?
A: Here are a few:
- Do this task without your child. Caring for a child while
doing this will likely add frustration.
- Do it on a large carpeted area with the wheels off, or better,
on a roomy, clean workbench.
- Install the bumper in advance, well before its initial use.
- Do this in a well-lit area, and have a flashlight handy,
to see in dark areas inside the Kidarooz.
- Follow the instructions in the Owner’s Manual. Click
here to view.
- Note: The bolt tightening sequence and instructions about
initially finger tightening the front nuts, as indicated in
the Owner’s Manual, is VERY important. IF the front bolts are completely tightened FIRST, it becomes DIFFICULT
to align the side bolts into the nuts set into the bumper.
If this happens, you'll need to loosen everything and start
again from the beginning.
Q: Is it important to install the bumper?
A: Yes. The bumper is required to attach the stroller wheel.
Q: Are the tires inflated with air?
A: Yes, when your Kidarooz leaves the
factory, air is added to the tires. If the tires are soft, you
may need to add air to the pressure indicated on the tire. Do
not over inflate. To add air, use a bicycle pump and not a gas
station air pump with a compressor.
Note: A soft tire does not indicate a problem. This is
normal for all tires, as air slowly escapes through the rubber
and the tire valve.
Q: May I under-inflate the tires for bump absorption?
A: Yes, but only for strolling with
a light load. For cycling, the tires should be inflated to the
indicated pressure.
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5. Bicycle Trailering
Q: How easily does a Kidarooz attach to a bike?
A: Once the trailer arm is on the Kidarooz,
attaching to a bike takes less than a minute using the quick-attach
hitch coupling.
Q: Does the stroller assembly need to be removed before
going for a bike ride?
A: Yes. This is
very important. Once removed,
it can be conveniently stored in the rear storage compartment.
Q: How does the Kidarooz quick-attach
hitch coupling work?
A: It clamps to the bike, on the lower
left portion of the frame called the chainstay, as far back as
possible towards the axle. Note: This rearward positioning
is very important. One simply turns the knob very tightly,
until the hitch coupling does not slide or rotate. Attaching
a back-up safety strap is the last step. No tools are needed.
Q: What are some of the features of the Kidarooz trailer
arm and Kidarooz quick-attach hitch coupling?
A: Here are some key features:
- Universal design fits most bikes.
- The trailer arm is curved to allow clearance for the bike
wheel when turning.
- The trailer arm is made of lightweight yet strong, thick-walled
aluminum tubing.
- The trailer arm can be quickly removed from the trailer.
Once removed it stores conveniently under the seat. Note:
The trailer arm must be removed from its place under the seat
to fold the Kidarooz.
- The bike may be set down without affecting the trailer.
- Just rubber pads (on the hitch coupling mechanism) contact
the bike, to minimize the impact on the bike’s paint
and finish.
- This same rubber increases the grip of the hitch. Slippage
is reduced. This same rubber compresses over time, so be sure
to tighten your hitch periodically.
- The entire system is simple and reliable.
Q: What are some of the advantages of the Kidarooz
quick-attach hitch coupling?
A: There are some key advantages:
- No additional parts need to be installed onto your bike.
This reduces weight and clutter on your bike.
- Plus, there is nothing to forget or leave behind if you switch
bikes or loan out your Kidarooz.
- The Kidarooz quick-attach hitch coupling works independent
of the bike’s axle, so there is no concern if your bike
has a solid axle (with nuts and washers) or a hollow axle (with
a quick-release skewer).
- All of the above combine to make it extra easy to switch
between most bikes.
- The low mounting of the quick-attach hitch coupling onto
the bike means the trailer has a minimal affect on the bike’s
handling.
Q: Does the Kidarooz quick-attach hitch coupling work
with bikes that have rear suspension?
A: This depends on
the suspension design. There must be a place to mount the hitch
coupling that is horizontal and does not interfere with the movement
of the suspension, yet next to the rear axle.
See the question below on the shape and size of the chainstays
required. See the Owner’s Manual for images on how the
hitch coupling attaches to a non-suspension bike. Click
here to view.
Q: Does the Kidarooz quick-attach hitch coupling work
with bikes that have disc brakes?
A: Typically not, as bikes equipped
with disc brakes have the disc brake mechanisms on the left side
of the wheel (as the gears are typically on the right side).
Because of this, most bikes equipped with disc brakes do not
have enough clearance around the chainstay, close to the rear
axle to clamp the hitch.
Due to the disc, the Kidarooz quick-attach
hitch coupling cannot be mounted close enough to the axle. If
you try to mount the hitch ahead on the chainstay (towards the
front) 2 problems arise:
1) This interferes with
the rider's heel clearance while pedaling and
2) Most
importantly the
bike won’t
be able to turn RIGHT, as the wheel of the bike will touch the
front of the trailer or the trailer arm.
See the questions below
about turning and oversized wheels, and as well, the Owner’s
Manual. Click here
to view.
Q: Can the Kidarooz quick-attach hitch coupling be
attached to the right side of the bike?
A: No. The Kidarooz trailer arm only mounts
on the left side of the Kidarooz.
Q: What shape and diameter of chainstays work with
the Kidarooz hitch?
A: Round or oval tubes, with a tube
diameter range from ½ to 7/8 inch (14-22 mm).
Q: How can I test that I have sufficiently tightened
the hitch? The Owner’s Manual says ‘very tight’.
A: First, tighten enough to ensure
the hitch does not slide or rotate, and then go for a test ride
without your child(ren), but loaded with something equally heavy.
Brake, turn and accelerate hard, over a variety of terrain, checking
frequently for movement. If there is movement, re tighten the hitch.
Ensure the hitch is mounted as far rearward as possible.
Q: Can the Kidarooz quick-attach hitch
coupling be mounted on another part of the bike’s frame,
such as the seat stay (the tube that goes from the seat to the
rear axle)?
A: No. The Kidarooz hitch coupling was not
designed for this.
Q: Can the Kidarooz quick-attach hitch coupling be
used on bikes made with carbon fiber, titanium or very thin-walled
aluminum tubing?
A: No. Kidarooz does not recommend using
the Kidarooz hitch coupling on bikes made of these lightweight,
high performance materials. See the question below.
Q: In general, what bikes are recommended for use with
the Kidarooz and the Kidarooz quick-attach hitch coupling?
A: Kidarooz recommends
purchasing bikes that are modern and sturdy, such as mountain,
city or hybrid style bikes. The frames can be made of steel or
aluminum, but due to the quick-attach hitch mechanism, the rear
triangle MUST be an open design and have tubes of the shape,
diameter and orientation noted above and in your Owner’s
Manual. An experienced bike shop can best select, fit, customize
and service an appropriate bike for you. To better ensure compatibility
with your Kidarooz, bring your trailer arm. It is VERY
important, to
test fit the quick-attach hitch coupling on the bike, AND to
ensure that it is able to be mounted far back enough to allow
full right turns, see the questions below. Also, bring the
Kidarooz Owner’s
Manual with you as a resource. You can easily print from a pdf. Click
here to view.
Whatever bike is used with your
Kidarooz, the bike must be in excellent condition, with smooth
running gears and in particular, have excellent performing, professionally
adjusted brakes. As well, the bike must correctly fit the rider,
who must be familiar and comfortable with the bike.
TURNING RIGHT:
Q: Does the Kidarooz trailer
arm fit bikes with over-sized 28 or 29-inch diameter wheels?
(Most bikes have 26 or 27 inch diameter wheels.)
A: No. There is not
enough wheel clearance. As these wheels are 2 to 3 inches larger
than normal bike wheels, this means that an extra 1 to 1.5
inches of wheel extends backwards behind the axle of the bike.
When turning RIGHT, this extra length means the tire can touch
the trailer or trailer arm. The trailer arm has a curve in it,
that is designed to let bikes with 26 inch, 27 inch or 700c wheels
freely turn right.
Q: We can’t turn right very well with
our Kidarooz, especially when going slow. Turning left is fine.
What are we doing wrong?
A: Move the quick-attach
hitch as far back as possible. This is very
important. Remove
kickstands, racks or any other items that may be preventing you
from clamping the hitch right next to the axle of the bike.
Q: We have done this, and the wheel
of the bike can still touch the trailer arm. The wheel does
not touch the trailer. Is this normal?
A: Yes. The curve
of the Kidarooz trailer arm is designed to allow all turns normally
encountered when riding. However, it will not allow very sharp
turns when going extra slow, or when the rider is off the bike
and backing up the trailer and turning.
Q: On the bike that we usually use to pull
the Kidarooz, the design of the bike simply does not allow the
hitch to go right back towards the axle. What can we do?
A: There are two
options:
- Use another bicycle to pull the Kidarooz.
- Purchase another bike, which at first suggestion seems extravagant,
but modern bikes are incredible value, great performing and
surprisingly comfortable. A new bike can be used for many years,
and will make your rides more enjoyable. See the question above
for some bike suggestions.
Q: Why can’t the Kidarooz system be
designed to fit more bikes?
A: The Kidarooz
system is designed to fit most bikes, but with the large range of bike designs, it cannot be designed
to fit all bikes.
If you would like to help us improve the Kidarooz hitch, just
contact us to submit your suggestions. If possible, photos of
bike that did NOT fit well with the Kidarooz system can help
us tremendously.
Q: Can we bicycle ride with or without the Kidarooz
handlebars?
A: Yes, you can do either. Kidarooz
recommends keeping the handlebars on when riding, and keeping
the stroller wheel ready for use in the rear storage compartment,
so you can easily stop, park your bikes, and walk should you
or your child(ren) desire. Be sure to keep bike locks with you.
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6. Safety
Q: What are the safety features of the Kidarooz?
A: Check out these
safety features:
- A surrounding integral frame protects the
entire child compartment
- There are sturdy front and rear steel
bumpers
- The surrounding fabric prevents wind, rain,
sun and bugs from getting in
- There are 5-point seatbelts
- There is space for helmets, which simplifies and eases their
use.
- Kidarooz are made with bright colors and there
is reflective material on the side and rear of the child
compartment for visibility
- Included are 2 red rear reflectors, 2 white wheel reflectors, two white front reflectors, an orange safety flag, and a safety wrist strap.
Q: We’ve misplaced our Owner’s
Manual. How may I view or print another?
A: From our website, www.Kidarooz.com.
It is in pdf form for easy viewing, fast zooming into pictures
to examine fine details, saving or printing. Note: If you loan
out or sell your Kidarooz, you will need to provide a printed
Owner’s
Manual.
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7. Warranty
Q: What is the warranty on Kidarooz products?
A: Kidarooz is proud to back its products
with a limited one-year warranty against manufacturer’s
defects. Please note that due to the nature of tires and tubes,
these items are not covered by this warranty.
Q: What should I do for service?
A: Most importantly look
on this website for more info or call or email our Customer
Service department. Our hours are Monday to Friday,
8h00 to 4h30 MST. Given our expertise with the product and
our commitment to great Customer Service, it is likely that
we will be able to diagnose your problem over the phone and
find a prompt solution.
Email : info@kidarooz.com
Telephone : 1-866-543-2766
Q: Where can I get Kidarooz parts?
A: Please contact our customer service department. We have the most
common parts often in stock, and we are set-up to promptly send
these to you. Please note that parts availability varies by season,
but we’ll we'll do our best to serve you quickly. Do not
go to your retailer, as they have no parts, nor can they remove
parts from other Kidarooz for you.
Q: How long does it typically take for
parts to arrive?
A: In approximately 10 business days,
if the parts are in stock. It will take longer if
the parts you need are not in our facility. Please note that
parts may originate from Canada or the United States, so delivery
times to you will vary, depending on your location and if the
parts need to cross the international border. Kidarooz
delivers exclusively via Fed Ex Ground, so unfortunately,
due to very high costs, we cannot deliver parts using any
overnight air service.
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8. Tires and Tubes
Q: Are the tire and tubes covered by the Kidarooz
warranty?
A: No. Due to the nature of tires
and tubes, these items are not covered by this warranty.
Q: What is a recommended repair kit to keep
with the Kidarooz?
A: Be prepared for a flat by carrying a simple flat repair kit. Here is a simple, inexpensive list:
- Tube patch kit with 3 tire removal tools
- Compact bicycle pump with pressure gauge
- Optional: spare tube, multi-tool designed for cyclists,
front and rear lights and lock
Q: My tire loses air very quickly – in
less than a day. What is the problem?
A: You likely have a puncture of the tire
and tube. Look for evidence of a puncture to confirm this. Fill the tire with air and listen for a leak. If you cannot hear a leak, remove the tube and fill with air again. This time place the tube in water, if there is a hole in the tube air from the leak will bubble the water and show you the leak.
Q: Before repairing this, what should I first
check?
A: It may be a leaking valve. To check, inflate
the tire and put a drop of water (or saliva) on the valve, after
removing the cap. If it bubbles, your valve leaks. Wiggle the
small metal stem as it may seat itself correctly and stop the
leaking air. If it continues to leak, you need a new tube (not tire).
Q: Can I just buy a new tube and recycle
the old tube?
A: Yes, just purchase a new tube and follow
the instructions.
Q: Where can I get tires and tubes for my
Kidarooz?
A: Since these items are not covered by warranty,
the best place to find tires and tubes that fit your Kidarooz
is a bike shop or a sporting goods store. They will be able to
assist you. Be sure to bring them your complete wheel. Do not
use your Kidarooz with a flat tire.
Q: What size tires (and tubes) are on my Kidarooz?
A: The size of the Kidarooz tire and
tube are: 20 X 1.75 inches. If this size is not available, you
may substitute the more commonly available, ‘bmx’ bicycle
tire and tube sizes. However, you must purchase a two tires
that are the same unless your bike stores recommends differently.
For example it may be just the tread pattern that is different.
The inner tubes usually work in a few tire sizes.
Q: What type of valve is on my Kidarooz?
A: The valve on the tube is the same
as on cars. This is called a Schrader type air valve. Please
note that you should not fill your tires with a gas station air
pump.
Q: When trying to fill my completely
flat tire, the valve drops into the rim as I try to attach the
pump. What should I do?
A: Push the valve from the tire side
as you push the 'chuck' of the pump onto the valve. Be sure that the valve stick straight out, at a 90 degree angle straight towards the hub.
Q: Does the tire need to be replaced as well
for a small puncture?
A: Consult your bike shop or a sporting goods
store.
Q: Are there any other flat repair and flat
prevention options?
A: Yes.
REPAIR: Some examples are sticky patches,
glued patches, liquid sealants, sealant and inflator combinations,
cartridge air pumps etc.
PREVENTION: Some examples are solid rubber tires, extra thick
thorn resistant tubes, tube protectors and liquid or gel sealants.
Q: If the plastic cap is missing from the
valve, does it's absence cause air to leak?
A: No. The cap does not help to keep air in
the tires. This cap does serve to keep the valve clean, so you
should keep it on.
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9. The Company
Q: Who is Kidarooz?
A: Kidarooz makes
innovative products that are value-packed, thoughtfully designed,
carefully made and well engineered. They are designed by leading
experts in the child transportation industry.
Q: Where are Kidarooz products made?
A: Kidarooz works
with a long-term, experienced partner in China that operates
modern, clean, cost-effective manufacturing facilities who gainfully
employs experienced and skilled staff to make Kidarooz products
to our exacting design and engineering requirements.
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10. Where to Buy
Q: Where do I purchase Kidarooz products?
A: Please contact
us for the closest retailer to you.
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11. Care and Capacities
Q: How should we take care of our Kidarooz?
A: Here are a
few tips:
DO:
- Clean only with mild soap and water. Ensure the soap is well
rinsed off.
- Store your Kidarooz in a cool, dry place.
- Vacuum, sweep or wipe the inside to remove debris that can
soil and wear and stain the fabric and cause odors.
- Only wipe the windows with a soft cotton cloth. Please note
that dust particles on the windows, and embedded grit in
any cloth, even the softest, and any synthetic cloth will scratch
the windows. Use caution, and do just a small area to test
first.
- Keep the wheels lubricated and the tires inflated.
- Keep the push-button release axles clean and lightly lubricated.
- Do not lay your wheels axle-side down in any dusty, dirty
or wet places. Keep them upright on dirty surfaces. See the
note below on the importance of keeping the axles clean.
- On the AXLE ENDS, clean with extra attention the SMALL
STEEL BALLS (that retract when you push the release button
on the hub) and steel post (it extends when the button is pushed)
and the areas around the holes. Everything needs to be EXTRA
clean and lightly lubricated. These steel balls need to move
freely into their locked OUT positions to secure your wheel.
- Regularly check all fasteners for tightness.
- Take care when folding, eliminating creases and pinches to
the fabric and windows.
- Always transport your Kidarooz inside a vehicle.
DO NOT:
- Don't store in the sun or outdoors. Its colors will fade
dramatically, the fabric will weaken and the UV protection
of the windows will decrease faster than is normal.
- Don't store your Kidarooz wet. Always fully dry it, whenever
it gets wet.
- Don't drag your Kidarooz on the ground
when changing attachments or when folding it.
- Don't clean you Kidarooz with a high-pressure spray washer.
Q: What is the maximum carrying capacity of a Kidarooz?
A: The maximum
passenger capacity is 2 children. The maximum weight capacity
in a Kidarooz is 100 lbs / 45 kgs. This is the total combined
weight of children and cargo.
Q: How much does an empty Kidarooz weigh?
A: Approximately
33 lbs / 15 kgs.
Q: Where may I view complete specifications?
A: In the features
section.
Q: Once our family outgrows our Kidarooz,
what can we do with it?
A: As a Kidarooz has been designed for
many years of use, here are some suggestions:
- Give it away, so another family can enjoy it. Be sure to
include the Owner’s Manual and refer them to the Kidarooz
website.
- Sell it. You’ll be able to recoup some of your initial
investment. Be sure to include the Owner’s Manual and
refer them to the Kidarooz website.
- Keep it and use it as a cargo trailer or cargo stroller.
You’ll find the 100 lbs / 45 kgs. capacity and large
interior volume very useful.
- Use it as a pet trailer.
If your question has not been answered here, just email
your question to info@kidarooz.com,
and we'll get back to you.
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